Privacy Policy

This policy explains what personal information Dream Petals collects, why we collect it, and what we do with it.

Information we collect

• Details you give us at checkout: name, email address, phone number and delivery address
• Order history and correspondence with our customer service team
• Technical information such as IP address, browser type and pages visited

How we use it

We use your information to process and deliver orders, respond to enquiries, prevent fraud, and meet our legal and accounting obligations. We do not sell your personal information to third parties.

Sharing

We share the minimum necessary information with delivery couriers and payment providers so they can complete your order, and with authorities where the law requires it.

Cookies

We use cookies to keep your shopping bag between pages and to understand how the site is used. You can block cookies in your browser, though parts of the site may then stop working.

Retention

Order records are kept for as long as tax and accounting law requires. Other information is deleted once it is no longer needed.

Your rights

You may ask for a copy of the information we hold about you, ask us to correct it, or ask us to delete it where we have no legal reason to keep it. Contact us using the details on our Contact page.

Contact

[Add the email and postal address for privacy requests, and the name of your data controller if your jurisdiction requires one.]